frequently asked questions

general questions

How do you use my personal information?

We use the information that you provide about yourself when placing an order only to complete that order. We use the information that you provide about someone else when placing an order only to ship the product and to confirm delivery to them. We do not share this information with outside parties except to the extent necessary to complete that order.

You can register with our website if you would like to receive our email newsletter as well as updates on our new products and services. The information that you submit on our website will not be used for this purpose unless you fill out the registration form. We use return email addresses to answer the emails that we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women/men filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Why am I experiencing issues on the CleanazFK website?

We try our best to make sure that our website is error free but technical errors and mistakes can and do happen. Luckily we are able to fix issues pretty quickly so please do let us know if you are experiencing any issues. You can contact us at hello@cleanazfk.com.au or on the Contact page. If any errors have affected product pricing then we do reserve the right to not fulfill the order.

Do you offer trade pricing or bulk buy discounts?

Contact us with your interest at hello@cleanazfk.com.au or on the Contact page to chat further about trade pricing or bulk buy discounts.

How can I apply for sponsorship with CleanazFK?

Easy az! Email us at hello@cleanazfk.com.au and we’ll have a chat about working together.

orders & Payments

Can you hold items in my cart?

CleanazFK products are in high demand! Adding an item to your cart does not reserve or hold the items whilst you are still shopping and can still be purchased by other customers before you checkout and complete your order. If we have a launch coming up, it is worth checking out the products beforehand, so you know exactly what you’re after.

Where is my order being shipped from?

We are an Australian based business and all orders are shipped from our premises in Melbourne, Australia.

How do I put a product on hold or pre-order it?

Unfortunately we can’t hold items for you. Only products that are advertised for pre-order on the website by CleanazFK can be pre-ordered.

How can I change my order address?

The auto-fill feature can be a blessing and a curse sometimes with your shipping information. If you need to make changes to your address, please contact us straight away at hello@cleanazfk.com.au or on the Contact page with your order number and all of the changes that you need to make. If your order has already left us, you will need to contact the shipping carrier using your tracking number to request a redirect for your package.

How do I make a change to an order?

We are pretty quick at CleanazFK HQ and only have a small window to make changes to your order! We will do everything in our power to make these changes before your items are shipped out. We can make changes to shipping, sizing, product type, and quantity changes if you contact us immediately at hello@cleanazfk.com.au or by sending us a message on the Contact page with the subject as ‘URGENT’. Please also include your order number and all the specific details of the changes you need to make. Custom merchandise and custom decal orders may not be able to be changed as they are specially made to order. Thank you for your understanding.

How do I know if my order has been successful?

All successfully placed orders will display a ‘Thank You’ message with your order number and order details immediately after completing your order. Once your order is confirmed, you will then automatically receive an order confirmation email. This will be sent to the email address you provide and depending on your email settings can land in your junk/spam folder. If you haven’t received your order confirmation email, please contact us immediately on hello@cleanazfk.com.au as it may be a matter of a mis-typed email address.

Are my payment details secure?

Absolutely! Our entire site is securely encrypted and all payments are handled by trusted third parties like PayPal, Hummpay, and Stripe. We cannot access any personal payment data and we do not collect payments details. If you have had an unauthorised transaction please contact your card provider and the payment option that you used (i.e PayPal) to find more details.

Which payment methods do you accept?

We accept all major credit cards via PayPal, Stripe Payments, Hummpay, Apple Pay and Google Pay.

discounts & promotions

Can I apply a discount code after I’ve made a purchase?

If you have forgotten to enter your discount code at checkout, we are sadly unable to apply the discount code after the order has been placed and confirmed. If you would like to get a sweetazfk discount then please make sure you process your discount code in your cart before hitting the “Pay” button!

Can I swap a freebie that I received?

We love to reward our clean freaks with free gifts from time to time and we often run amazing promos where our customers can get hold of extra goodies with their purchase. Each promo is independent and has individual terms and conditions. Freebies and promos are not guaranteed, are subject to availability and the contents/items may vary. There are no substitutions, no transfers and no rainchecks on freebies. If you return all or part of your order for a refund you must also return the gift/freebie in unused condition. If you do not return the gift with your items the amount will be deducted from your refund. Gifts/freebies cannot be exchanged or refunded and a warranty does not apply.

I purchased an item and now it went on sale, can I get the sale price?

Who doesn’t love a good sale?! Our promotional activity isn’t planned in advance and sometimes an item may go on sale after you’ve purchased it. Unfortunately all prices are final upon checkout and we can not honour the sale price for an item purchased beforehand, sorry legend and thanks for your understanding!

GET INVOLVED WITH #CLEANAZFK

Follow CleanazFK to keep up with the latest from us plus share your results and show off your pride & joy by tagging

Did you know that all of our products come in 100ml sample sizes?!
AND 6 or more 100ml products makes up our Mini Clean Collection bundle where you instantly get 20% off 😉 link is in our bio to check it out!
#cleanaz #cleanaf #crazycleanculture #crazyclean #clean #enthusiasts #cleanfreaks #aussiebusiness #aussiemade #carcare #carculture #autocare #autodetailing #autoaccessories #automotiveculture #automotivelifestyle #wheelygood #wheels #rims #modified #wheelcleaner
📣 ALL HOODIE STYLES & SIZES HAVE BEEN RESTOCKED!!!
Get in quick while we have 20% off and go in the draw to win our giveaway worth over $250 😉 use code "WIN" at the check out! 
#cleanazfk #cleanaz #cleanaf #crazycleanculture #crazyclean #clean #aussiebusiness #aussiemade #carcare #carculture #autocare #autodetailing #automotiveculture #automotivelifestyle #eofy #sale #giveaway #win #eofysale
SPEND, SAVE & WIN! 😉
Our EOFY Sale AND bonus Giveaway is LIVE! 
Get 20% off sitewide* for the rest of June by using the code "WIN" at the check out 🤙🏼
Every online order over $50 will automatically go into the draw to win our NEW Wash Bucket filled with Cleanazfk goodies valued at over $250!!! 🥳
Happy shopping legends 💦
T's & C's Apply:
- Sale excludes the Mini Clean Collection and the Clean Freak Kit 
- Sale ends Sunday 30/06/2024 at 11:59pm
Treat em mean, keep em CLEAN 😏
@fresh_g6et 
@_cursed_photography_ 📸
@motor_culture_australia x @carsandculture.au 
#cleanazfk #cleanaz #cleanaf #crazycleanculture #crazyclean #clean #enthusiasts #cleanfreak #ambassador #ford #fordperformance #fordsofinstagram #fordnation #ausazfk
SAVE THE DATE ladies & gents 😉 it's almost time to stock up AND win! Stay tuned for the deets 👀
#cleanazfk #cleanaz #cleanaf #crazycleanculture #crazyclean #clean #aussiebusiness #aussiemade #carcare #carculture #autocare #autodetailing #automotiveculture #automotivelifestyle #eofy #sale #giveaway #win #eofysale
The results of Citrus Xpress on the engine bay still shock us every time 🤯😂
#cleanazfk #cleanaf #cleanaz #autocare #carcare #madeinaus #keepitdetailed #clean #crazyclean #detailing #autodetailing #cardetailing #ocd #cleanfreaks #newproduct #newdrop #citrusxpress #citruscleaner #cleaner #multipurpose #allpurpose
What rims should we chuck on the Skyline next? Comment below 👇🏼 
@rossario_cosentino
@sharky.photo 📸
#cleanazfk #cleanaz #cleanaf #crazycleanculture #clean #crazyclean #cleanfreaks #cleanfreak #enthusiasts #enthusiast #nissan #jdmazfk #jdmlifestyle #jdmking #jdmgram #jdmlife #nissanskyline #r32 #r32skyline #midnightrubber #tyreshine #tyregel #rims
Black Ice 🧊 or Marshmallow 🍭 what's your vibe? 
#cleanazfk #cleanaz #cleanaf #autocare #automotiveculture #automotivemerch #carculture #carcare #carculture #carscene #autoculture #automotiveaccessories #crazycleanculture #crazyclean #crazycleanculture #airfreshener
Crazy to think that Super Snow Foam was our first product 4 years ago and it remains one of your favs to this day 🙏🏼 IYKYK
#cleanazfk #cleanaz #clean #crazycleanculture #crazyclean #enthusiasts #cleanfreaks #autocare #carcare #aussiemade #aussiebusiness #snowfoam #foam #carwash #cardetailingsupplies #cardetailing #autodetailing #supersnowfoam
Anyone else a sucker for a clean RX7?! #guilty
@fasttimes_media 📸
@_espressotwenty5 x @dfntv
#cleanazfk #cleanaf #crazycleanculture #crazyclean #clean #cleanaz #enthusiast #cleanfreak #mazda #rx7 #rx7fd #rotary #mazdarx7 #fdrx7 #fd #jdm #rotaryclub #rotarylife #rotaryengine #rotaryengine #jdmlifestyle #jdmking #jdmgram #jdmazfk
Keen af for another @motor_culture_australia event !!
Who's coming to Wyndham Habour this Saturday? 😎🤙🏼
#cleanazfk #cleanaz #cleanaf #crazycleanculture #clean #crazycleanculture #crazyclean #aussiemade #aussiebusiness #carevent #carshow #carcare #autocare #autodetailing #automotivelifestyle #autoculture #automotiveculture
We are balls deep into winter already in Melbourne 🥶
who's chucking a custom coloured hoodie in their cart this winter? 🛒
#cleanazfk #cleanaz #cleanaf #crazycleanculture #crazyclean #clean #enthusiasts #cleanfreaks #aussiebusiness #aussiemade #carcare #carculture #autocare #autodetailing #autoaccessories #automotiveculture #automotivelifestyle #automotivemerch #merch #hoodie
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