Shipping
We ship anywhere in Australia. We don't ship overseas yet.
- Orders are packed and sent within 3 business days of payment, and usually sooner. Busy periods, stock checks or payment checks can add a day or two. If your order is held up, we'll email or call you.
- Postage is worked out at checkout from the weight of your order and your address, using Australia Post's live prices. Choose Parcel Post or Express Post. Decals and air fresheners on their own can go by standard letter for $4.60.
- Every order is tracked. Once it's on its way you'll get an email with the tracking link.
- Most orders arrive 2 to 6 business days after dispatch. Rural and remote areas and very large orders can take longer, and big orders are sometimes split into more than one parcel. We'll let you know if yours is.
- Standard shipping is free on orders over $150.
- We can deliver to PO Boxes, Parcel Lockers and Parcel Collect points with Australia Post. We don't dispatch on weekends or public holidays.
Click and collect
Choose pickup at checkout and collect your order free from Cleanazfk, Unit 2/73 Eucumbene Dr, Ravenhall VIC 3023.
- Orders placed before 2pm are ready the same day. Orders after 2pm are ready the next business day.
- We'll email you as soon as your order is ready to collect.
- Bring your order confirmation email when you come in. On your phone is fine.
Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email hello@cleanazfk.com.au within 30 days with:
- your full name and order number
- the best number to reach you on
- a short description of the problem
- a photo of the item you received
We'll come back to you quickly with a replacement or a refund.
Please double check your delivery address at checkout. If a parcel goes astray because the address was entered incorrectly, get in touch and we'll do what we can, but we can't always recover it. If tracking says delivered and you can't find your parcel, let us know straight away so we can chase it with the courier.
Returns
You have 30 days from when your order arrives to raise a return for a damaged, faulty or incorrect item. We don't offer refunds or exchanges for change of mind, so please choose carefully.
- Email us first. Please don't send anything back until we've approved the return and sent you instructions. Items sent back without approval can't be accepted.
- Send items back unused and in their original packaging where you can, unless the fault only showed up once you used it.
- Pack returns well and use tracked postage. Items are your responsibility until they reach us.
- If the item is faulty, damaged or we sent the wrong thing, we'll cover the return postage.
Refunds
- When your return arrives we'll inspect it and email you to confirm whether your refund is approved.
- Approved refunds go back to your original payment method for the price you paid, including sale items.
- Your bank or card provider can take up to 10 business days to show it. If you no longer have that payment method, we'll give you store credit instead.
- Still nothing after 10 business days? Check with your bank first, then email us and we'll help.
Items we can't take back
Unless they're faulty or not what you ordered, we can't accept returns on:
- gift cards
- air fresheners
- custom and personalised products, like custom plates and custom decals
- decals that have been applied
Replacements
We replace items that arrive damaged, faulty or wrong. If it was a limited run that has since sold out, we'll refund you instead. Delivery time for a replacement depends on where you live.
Late orders
If you need something by a certain date, order early and allow for the shipping times above. Once an order has shipped we can't change or cancel it. If the expected delivery date has passed, email us and we'll chase it for you.
Pre-orders
When something is sold out or about to launch, we may open pre-orders. You pay in full upfront and we ship as soon as stock lands, and we'll let you know the expected date. We only take pre-orders when they're advertised.
Your rights
Our products come with guarantees that can't be excluded under the Australian Consumer Law. Nothing on this page limits those rights.
