Shipping policy
We ship anywhere in Australia. We don't ship overseas yet.
Shipping costs
- Postage is worked out at checkout from the weight of your order and your delivery address, using Australia Post's live prices. Choose Parcel Post or Express Post.
- Decals and air fresheners on their own can go by standard letter for $4.60.
- Standard shipping is free on orders over $150.
Dispatch and delivery times
- Orders are packed and sent within 3 business days of payment, and usually sooner. Busy periods, stock checks or payment checks can add a day or two. If your order is held up, we'll email or call you.
- Parcel Post usually takes 2 to 6 business days after dispatch, and Express Post 1 to 3 business days. Rural and remote areas can take longer.
- Large orders are sometimes split into more than one parcel. We'll let you know if yours is.
- We don't dispatch on weekends or public holidays.
- Delivery times are estimates from the carrier and aren't guaranteed.
Tracking
Every order is tracked. Once your order is on its way you'll get an email with the tracking link. Decals and air fresheners sent by letter are tracked too.
PO Boxes and parcel lockers
We can deliver to PO Boxes, Parcel Lockers and Parcel Collect points with Australia Post. Make sure the address includes your full name and, for Parcel Lockers, your MyPost number.
Click and collect
Choose pickup at checkout and collect your order free from Cleanazfk, Unit 2/73 Eucumbene Dr, Ravenhall VIC 3023.
- Orders placed before 2pm are ready the same day. Orders after 2pm are ready the next business day.
- We'll email you as soon as your order is ready to collect.
- Bring your order confirmation email when you come in. On your phone is fine.
Delivery address and lost parcels
Please double check your delivery address at checkout. If a parcel goes astray because the address was entered incorrectly, get in touch and we'll do what we can, but we can't always recover it. If tracking says delivered and you can't find your parcel, let us know straight away so we can chase it with the carrier.
Late orders
If you need something by a certain date, order early and allow for the times above. Once an order has shipped we can't change or cancel it. If the expected delivery date has passed, email us and we'll chase it for you.
Pre-orders
When something is sold out or about to launch, we may open pre-orders. You pay in full upfront and we ship as soon as stock lands, and we'll let you know the expected date. We only take pre-orders when they're advertised.
Questions about your delivery? Email hello@cleanazfk.com.au or call 0466 404 143.
