Refund policy
We want you to love what you get from Cleanazfk. If something isn't right, here's how we fix it.
Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email hello@cleanazfk.com.au within 30 days of delivery with:
- your full name and order number
- the best number to reach you on
- a short description of the problem
- a photo of the item you received
We'll come back to you quickly with a replacement or a refund, and we'll cover the return postage.
Change of mind
We don't offer refunds or exchanges for change of mind, so please choose carefully. This doesn't affect your rights under the Australian Consumer Law (see below).
How to return an item
- Email us first. Please don't send anything back until we've approved the return and sent you instructions. Items sent back without approval can't be accepted.
- Send items back unused and in their original packaging where you can, unless the fault only showed up once you used it.
- Pack returns well and use tracked postage. Items are your responsibility until they reach us.
Items we can't take back
Unless they're faulty or not what you ordered, we can't accept returns on:
- gift cards
- air fresheners
- custom and personalised products, like custom plates, custom decals and custom apparel
- decals that have been applied
Refunds
When your return arrives we'll inspect it and email you to confirm whether your refund is approved. Approved refunds go back to your original payment method (card, PayPal, Afterpay or Zip) for the price you paid, including sale items. Your bank or provider can take up to 10 business days to show it. If you no longer have that payment method, we'll give you store credit instead.
Still nothing after 10 business days? Check with your bank first, then email us and we'll help.
Replacements
We replace items that arrive damaged, faulty or wrong. If it was a limited run that has since sold out, we'll refund you instead.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Questions? Email hello@cleanazfk.com.au or call 0466 404 143.
